Job DescriptionAbout Latinum
NLatinum is hiring for a leading global technology consulting and business process services organization, partnering with Fortune 500 enterprises to deliver digital transformation, operational excellence, and industry-leading business process services. With a strong global footprint, the organization is expanding its Utilities Operations practice and is seeking an experienced Delivery Leader to drive delivery excellence, operational transformation, governance, and client success across large-scale global Utilities operations.
NDelivery Leader – Utilities (AGM / AVP)
NWe are seeking an experienced Delivery Leader to lead large-scale Utilities operations across multiple geographies. The ideal candidate will drive delivery excellence, financial performance, regulatory compliance, transformation initiatives, and strategic client relationships while building high-performing teams.
NLocation: Noida, Uttar Pradesh, India
NExperience: 18+ Years
NCTC: ₹40–50 LPA
NEmployment Type: Full-time
NWorkplace Type: In office
NKey Responsibilities
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- Lead end-to-end Utilities operations across Transmission, Distribution, and Retail. N
- Own delivery KPIs & SLAs including AHT, ASA, FCR, Quality, Accuracy, CSAT, and NPS. N
- Ensure regulatory compliance and operational governance across geographies. N
- Drive transformation through Automation, AI, Analytics, digital self-service, intelligent routing, and workforce optimization. N
- Manage delivery financials, budgeting, productivity, and P&L.; N
- Support solutioning, pricing, operating model design, and business growth initiatives. N
- Build leadership capability and foster a high-performance culture. N
- Mitigate operational, regulatory, and compliance risks proactively. N

nRequirements
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- Bachelor's or Master's degree in Business or a related discipline. N
- 18+ years of exclusive BPO experience with 15+ years in Contact Center leadership within Utilities or Healt

📌 Delivery Leader- Utilities (Faridabad)
🏢 Latinum Hr Solutions
📍 Faridabad