Job DescriptionWho are we?
NSuperset is India's largest University Recruitment Platform - a placement automation tool for
Nuniversities and a digital campus hiring platform for employers. Our team is dedicated towards
Nleveraging the technologyto solve all the challenges and problems you could think of during a
Ntypical placement season.
NLocation - Bangalore
nWhat will you do?
NAs an ACSM at Superset, you'll be responsible for handling our university clients/customers,
Nhandholding during initial in office implementation of the software platform and building long-term
Nrelationships with them.
NWe need help with:
N● Managing multiple stakeholders and understanding their respective business needs
Nthroughout the customer lifecycle,
N● Providing good customerexperience by ensuring that Superset is successfully and
Nsmoothly rolled out to the customer - provide software platform training to placements
Nstaff and help them set-up the platform,
N● Handling escalations and ensuring long term working relationship with the respective
Nuniversity POCs,
n● You'll be required to help potential clients with respect to the platform use, best
Npractices, and promote adoption,
N● Keeping a track of adoption metrics to preempt churn rate and managing renewals.
NThis is a role with huge responsibility as you would be entrusted with customer success and student
Nadoption.
nRequirements | You'll be a great addition to the team if:
N● You have 1+ years of experience in account management/customer
Nsuccess/client-facing role/operations,
N● You have excellent communication abilities including the ability to listen, understand,
Nassist rightly to the clients,
N● You understand that maintaining relations is more about understanding people's psyche
Nthan just providing feature resolutions,
N● You are passionate about product craftsmanship and care about great customer
Nexperience,
n● Your experience working with cross-functional tea