Job DescriptionLocation: Bellandur, Bangalore
NJob Type: Full time
NWork Mode: Work from Office
NShift: Rotational Night Shifts (US Process)
NWorking Days: 5 Days a Week (Rotational Week Offs)
About the Role NWe are looking for enthusiastic and customer-focused individuals to join our growing team. Whether you're a fresher looking to start your career or an experienced customer service professional, we'd love to hear from you. As a Customer Service Associate, you'll be the first point of contact for our US customers, delivering exceptional support while maintaining the highest standards of professionalism.
Key Responsibilities N
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- Handle inbound and/or outbound customer interactions with US-based customers. N
- Provide prompt, courteous, and accurate resolutions to customer queries. N
- Deliver an excellent customer experience while adhering to quality standards. N
- Maintain professionalism and empathy during every customer interaction. N
- Accurately document customer interactions and follow company processes. N




- Meet individual and team performance expectations, including quality and productivity metrics. N
- Collaborate with team members and supervisors to achieve operational goals. N

Eligibilityn
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- Freshers and experienced candidates are welcome to apply. N
- Excellent verbal communication skills in English are mandatory. N
- Comfortable speaking with US customers over the phone. N
- Willingness to work rotational night shifts. N
- Ability to work from our Bellandur office. N
- Candidates must arrangetheir own transportation, as company cab facilities are currently not available. N
- Basic computer knowledge and good typing skills are preferred. N
- Strong customer servicemindset and willingness to learn. N

Preferred Skillsn
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- Excellent communication and interpersonal skills. N
- Positive attitude with a customer-first approach. N
- Good listening and problem-solving abilities. N
- Ability to work effectively in a

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