Job DescriptionTeleperformance is Urgently Hiring for Customer Service Representative | Chat Process | Mumbai, Malad
N
- n
- Location: Malad, Mumbai, Maharashtra N
- Job Type: Full-Time | 24/7 Rotational Shifts N
- Salary: ₹28,000 In-Hand per month N

nKey Responsibilities:
N
- n
- Handle customer queries and concerns through chat in a skilled and timely manner N
- Provide product/serviceinformation, troubleshoot issues, and ensure first-contact resolution N
- Maintain high CSAT scores and meet defined KPIs N
- Accurately log interactions and update CRM systems N
- Collaborate with team leads to improve customer experience N
- Adhere to process guidelines, data privacy, and compliance standards N

nWhat We Are Looking For:
N
- n
- Qualification: Graduate - Mandatory N
- Experience: Prior experience in Customer Service/BPO – Mandatory N
- Preferred: Banking/Financial process experience – Added Advantage N

nOther Requirements:
N
- n
- Excellent writtenEnglish communication and typing speed N




- Strong problem-solving and multitasking skills N
- Ability to work in 24/7rotational shifts N
- 5 Days Working | 2 Rotational Week Offs N
- UAN Check: Mandatory N

nDocuments Required:
NCandidates must have the following documents at the time of joining:
N
- n
- Offer Lettern
- Relieving Letter N
- Bank Statementsn
- Pay slips of all the companies that you have worked in N

nWhy Join Teleperformance?
N
- n
- Competitive in-hand salary N
- Growth opportunities ina global BPO leader N
- Dynamic work environment + learning & development N
- 5-day work week with rotational week offs N

nHiring Boundary:
NCSMT - Thane
nChurchgate - Mira Road
NInterested candidates canapply now
NGerard Fernandes: (phone hidden)/[email protected]
Nps. Requesting candidatesnot to call- please drop in WhatsApp messages/emails with the Subject- Non-voice, Chat process

📌 Customer Service Representative (Alibag)
🏢 TP
📍 Alibag