Job DescriptionJio is inviting application for the role Customer Service Manager
NRequirement
nExperience : 05-12 years
NEducation: Any Graduation (MBA preferred)
NJob Description
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- n
- Manage end-to-end customer relationships, ensuring exceptional service delivery and SLA compliance. N
- Act as the primary point of contact for customer queries, escalations, service requests, and issue resolution. N
- Coordinate with Key Account Managers (KAMs) and cross-functional teams for service provisioning, activations, account changes, and customer satisfaction. N
- Conduct regular customer visits, service reviews, and provide MIS/service reports while driving customer engagement initiatives. N
- Resolve billing, network, and service-related issues, including reconciliation and complaint management. N
- Drive invoice submission, payment collections, dispute resolution,



and ensure timely follow-up on outstanding receivables. N
- Monitor collection performance, track payment commitments (PTPs), waivers, TDS postings, and raise timely alerts on risks or delays. N
- Ensure compliance with organizational policies, legal regulations, and maintain high standards of customer experience and operational excellence. N

nKey Skill Sets:
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- Customer Service Management N
- Customer Experience N
- Customer Relationship Management (CRM) N
- Complaint & Escalation Management N
- Stakeholder Management N
- Service Delivery Management N
- Customer Retention & Loyalty N
- Debt Collectionn
- Complaint Management N
- Resolution Management N
- MISn

📌 Customer Service Manager (Alibag)
🏢 JIO
📍 Alibag