Job DescriptionJob Summary
NThe Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.
NKey Responsibilities
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- Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors. N
- Conduct daily huddles, performance reviews, and coaching sessions. N
- Manage team productivity, attendance, and engagement. N
- Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets. N
- Monitor individual and team conversion performance. N
- Develop strategies to maximize enrollments and revenue. N
- Lead Management & Conversion: Ensure proper lead allocation and follow-up. N
- Track inquiry-to-admission conversion ratios. N
- Handle high-potential and escalated leads personally when required. N
- Quality Monitoring: Monitor inbound and outbound counseling calls. N




- Ensure counselors provide accurate program and admission information. N
- Maintain counseling quality standards and compliance. N
- Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports. N
- Analyze conversion data, counselor productivity, and admission trends. N
- Present performance insights to management. N
- Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents. N
- Resolve escalations andadmission-related concerns. N
- Maintain high customer satisfaction levels. N
- Training & Development: Identify skill gaps and conduct training sessions. N
- Improve counselors' communication, objection handling, and closing skills. N
- Support onboarding of recent team members. N

nRequired Skills
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- Team Handling & Leadership N
- Admission Counseling / Education Sales N
- Lead Conversion & Revenue Management N
- CRM Manag

📌 Team Leader (Morinda)
🏢 Chandigarh University - HR Department
📍 Morinda