Job DescriptionPosition Snapshot
NJob Title
nSenior Associate — French Underwriting Support Services (L3)
NJob Area
nFrance-Facing P&C; Insurance Underwriting Support — Production Unit
NRegion Served
nFrance (French Domestic Market) — Commercial & Personal Lines
NLocation
nIndia (Bangalore)
NShift
nFrance-facing shift (CET-aligned);
rotational, per business requirement
NExperience
n2–3 years in P&C; Insurance operations as a Team Member / SME / QA
NEducation
nGraduate and above
NLanguage
nFrench —B2/C1 (mandatory);
English — B2 (working proficiency)
NReports To
nTeam Leader — French UWSS
NRole Purpose
nThe Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre.
NKey Responsibilities
nUnderwriting Support & Production
N
- Policy lifecycle processing: Process recent business, endorsements, renewals, and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions
N
- French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay
N
- Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards
N
- Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence
NTeam & Stakeholder Support
N
- Daily huddles: Participate in and support the Team Leader during daily huddles;
share process/business updates with the wider team
N
- Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or