Job DescriptionKey Responsibilities
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- Coordinate end-to-end execution of international customer orders. N
- Process sales orders and maintain accurate records in ERP/CRM systems. N
- Monitor order status and ensure timely updates to customers and internal teams. N
- Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines. N
- Serve as a primary point of contact for operational queries from international customers and sales representatives. N
- Provide regular updates regarding order status, dispatch schedules, and shipment tracking. N
- Resolve customer concerns by coordinating with relevant internal departments. N
- Coordinate with logistics partners and freight forwarders for international shipments. N
- Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents. N
- Support the International Sales team with quotations, product information, pricing sheets, and presentations. N
- Assist in maintaining customer databases and sales reports. N
- Track sales performance and prepare periodic MIS reports. N
- Collaborate closely with Production, Planning, Procurement, Design, Finance, and Logistics teams. N
- Facilitate smooth communication between international markets and internal stake holders. N
- Escalate potential delivery or operational risks proactively. N
- Generate order tracking reports and operational dashboards. N
- Identify process improvement opportunities to enhance efficiency and customer experience. N
- Maintain accurate documentation and records for audits and business reviews. N