Job DescriptionKPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.
NThe KGS India journey hasbeen one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world.
NJob description:
NLocation -Bangalore/Pune
NJOB DESCRIPTION:
NExperience- 3+ of experience in Customer Insights, Statistical Analysis, Research, Customer Mapping.
NBanking experience is mandate.
NSkillset required:
NRoles and responsibilities
NCandidates with experience in designing and delivering effective customer intelligence and research programs that enable insight-led decision making. The candidate is expected to work in an AI-enabled Customer Intelligence workplace, play a critical part in managing insight and research delivery,



maintaining quality standards, and contributing to the evolution of insight methods, tools and products.
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- Lead and manage research programs including qualitative, community, and ad hoc studies, ensuring high-quality delivery, stakeholder coordination, and participant engagement. N
- Support research designand methodology development by selecting appropriate approaches, creating surveys/discussion guides, and connecting multiple insight sources to answer business questions. N
- Deliver actionable customer insights through research, exploratory studies, desk research, and insight platforms such as Medallia, translating findings into business recommendations. N
- Drive innovation in customer intelligence by contributing to AI-enabled research approaches, dashboards, digital insight products, and continuous enhancement of insight capabilities. N
- Maintain research excellence and stakeholde

📌 Kpmg Global Services- Customer Insight (Karnataka)
🏢 KPMG
📍 Karnataka