India (Remote) | Full-Time | Permanent | InsurTech
Placed by Hotsourced – connecting top South African talent with world-class global companies
Our client is a rapidly growing technology company transforming the way retailers, logistics providers, and courier businesses manage delivery risk and customer claims. Their platform combines insurance, automation, and real-time data to help global brands protect profit while delivering exceptional customer experiences.
As they continue to scale globally, they are looking for a Claims Operations Executive to join their operations team. This role is ideal for someone with experience handling high-volume insurance claims who enjoys ownership, thrives in a fast-paced environment, and is passionate about delivering excellent customer service.
Company Description
Our client is building innovative solutions that simplify and automate claims management for some of the world's leading retailers and logistics businesses.
With a remote-first culture and a team spread across multiple countries,
they are committed to creating an setting built on trust, accountability, continuous improvement, and diverse perspectives. They empower employees to take ownership, solve problems proactively, and contribute to the growth of a high-performing global business.
About The Role
The Claims Operations Executive will play a key role in managing end-to-end claims operations, customer service, invoicing, and reconciliations.
The role focuses on processing high-volume, low-value claims efficiently while maintaining accuracy and delivering a high standard of customer support. You will be responsible for ensuring claims are assessed promptly, invoices are managed effectively, and customer queries are resolved professionally and within agreed service levels.
This position requires someone who can work independently, make sound decisions, and take ownership of operational processes in a fast-growing business environment.