NB: " We are recruiting for a scheduled commercial Bank"

Job Description: Unit Head/Lead Product- Bharat Connect (BBPS) Customer Operating Unit (COU).
Position: Unit Head BBPS COU
Location: Kochi, Kerala

Role Objective: To lead the Bharat Connect Customer Operating Unit under the Bharat Bill Payment System (BBPS), driving product development, implementation, and operations across the Bank’s various digital and physical channels.

Ker Responsibilities:
• Lead the product strategy, design, and implementation of BBPS COU across the Bank’s ecosystem.
• Drive COU enablement across Digital Channels, Branch Banking, ATM, and Micro ATM platforms.
• Identify, evaluate and onboard Bharat Connect Agent Institutions (AI’s) in alignment with regulatory and business guidelines.
• Oversee onboarding and management of Bharat Connect Agents (Merchants), ensuring activation, monitoring and ongoing support.
• Collaborate with IT, Operations, Compliance, and Channel heads for smooth product rollout and integration.
• Ensure end-to-end compliance with NPCI, RBI, BBPS guidelines,



including transaction security, reconciliation and dispute management.
• Develop and manage product roadmap, including recent features, enhancements, and automation initiatives.
• Drive growth through channel optimization and merchant ecosystem expansion.
• Prepare and present performance dashboards, KPI’s, and strategic report to Division Head and HOD.
• Lead, mentor, and support COU team to achieve operational and strategic goals.

Qualification & Experience:
• MBA or B-Tech IT or Graduate/Post Graduate with relevant experience.
• 8-12 years of experience Digital Banking Products, Experience in BBPS is as added advantage.
• Hands on understanding of BBPS COU operations, NPCI guidelines, and multi-channel implementation.
• Experience in agent/biller network management and digital ecosystem development.
• Strong analytical, leadership, and project management skills.

📌 Head of Unit (Thrissur)
🏢 Grampro Business Services
📍 Thrissur