? We’re Hiring | Head of Operations

? Location: Pune
? Experience: 8–10 Years
? Employment Type: Full-time
? Department: Operations

We are looking for an experienced Head of Operations to take end-to-end ownership of city operations, drive operational excellence, manage teams and vendors, and achieve business, service, and financial targets.

Key Responsibilities:

* Lead and manage city-wide operations across multiple locations/business units.
* Drive operational efficiency, service quality, SOP adherence, and timely execution.
* Manage and motivate operations teams, ensuring productivity and accountability.
* Oversee vendors, suppliers, clients, and key stakeholders.
* Monitor operational costs, budgets, KPIs, and profitability.
* Coordinate with Procurement, Finance, HR, Sales, and other teams.
* Conduct regular site visits, audits, and process reviews.
* Resolve operational and stakeholder escalations effectively.
* Drive process improvements, standardisation, and best practices.
* Ensure adequate manpower, inventory, equipment, and infrastructure.




* Support new location launches and city-level business expansion.
* Ensure compliance with company policies, safety standards, SOPs, and statutory requirements.

What We’re Looking For:

* 8–10 years of experience in Operations, preferably managing multiple locations.
* Proven experience in city/cluster/area-level operations management.
* Strong leadership, people management, and stakeholder management skills.
* Positive commercial and financial understanding.
* Experience managing budgets, costs, and operational KPIs.
* Excellent problem-solving, communication, and negotiation skills.
* Proficiency in MS Excel / Google Sheets and reporting tools.
* Highly organised, proactive, hands-on, and results-driven.

Qualification: Bachelor’s degree in Business Administration, Operations, Hospitality, Supply Chain, or a related field.

Ideal Candidate:

A hands-on and commercially driven leader who can independently manage city

📌 Head of Operations (Pune)
🏢 SaberSnacks
📍 Pune