Title and Summary

Gainsight Administrator - Senior Specialist

Overview
The Mastercard Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling rapid around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, Dynamic Yield personalization, business Test & Learn experimentation, and data-driven information and risk management services. Main client verticals include Retail & Commerce, Financial Institutions, and Governmen
t.The Senior Specialist, Gainsight Administrator will serve as a technical steward and strategic business partner for Mastercard's Customer Success systems ecosystem. This role is responsible for maximizing the value of Gainsight by designing scalable solutions, automating critical customer success processes, enabling actionable insights,



and enhancing the productivity of Customer Success teams globally. The ideal candidate combines deep Gainsight expertise with strong business acumen, stakeholder management skills, and a passion for creating exceptional user experiences that drive measurable customer and business outcome

Responsibilities
Overview
The Senior Specialist – Gainsight Administrator will build out our motions in support of CS teams across Mastercard Services. The role will partner closely with Customer Success global and regional teams, Product, Operations, Technology, DataMarketing, and Regional stakeholders to ensure the platform supports evolving business needs and drives operational excellen
ce.• Co-own the day-to-day administration, configuration, governance, and optimization of the Gainsight platform across the Services organizati
on.• Design, implement, and maintain scalable Gainsight capabilities including Success Plans, Scorecards, Cockpit workflo

📌 Senior System Administrator (Gurugram)
🏢 Mastercard
📍 Gurugram