Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB,



or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.
What you’ll do
You will manage a team of Associates. You will act in a player-coach capacity and are accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise.
Responsibilities
Ongoing management of the operational performance of your team to deliver KPIs
Manage capacity and scheduling, dividing and assigning work between team members
Ensuring your team has all the skills and resources needed to be successful in their role
Setting transparent goals and expectations for individual and team performance
Foster a culture of continuous improvement to refine team processes and procedures
Support recruitment and hiring initiatives
Coach and mentor individuals for career progression via structured career development conversations
Provide continuous performance feedback and facili

📌 Legal Operations Team Lead (Bengaluru)
🏢 Stripe
📍 Bengaluru