JD # Delivery Director – AI Reliability Programs
Role Overview
We are looking for an experienced Program Manager to lead strategic Software Quality Engineering and AI Reliability programs for enterprise customers. This role requires strong expertise in software delivery, AI-enabled engineering ecosystems, quality transformation and large-scale program governance.
The ideal candidate will have a strong engineering foundation, deep understanding of SDLC and quality engineering practices and demonstrated experience managing complex customer programs focused on software reliability, AI reliability, and business outcomes.
The role involves leading cross-functional teams comprising Test Managers, Test Architects, Quality Engineers, and AI Engineers while driving operational excellence, customer confidence and program growth.

Key Responsibilities
Lead large-scale Software Quality Engineering and AI Reliability programs across enterprise customers
Drive end-to-end governance across SDLC stages including requirements, development, testing, release, production validation,



and operational reliability
Oversee delivery teams consisting of Test Managers, Test Architects, Quality Engineers, and AI Engineers
Ensure software and AI systems meet reliability, performance, quality, observability, and governance standards
Lead AI-led quality transformation initiatives including intelligent test automation, AI-assisted testing, evaluation frameworks, and AI observability
Partner with customers to define quality strategies, reliability roadmaps, governance models, and measurable business outcomes
Own program delivery, financial performance, profitability, and overall P&L; management
Build strong client relationships that drive customer retention, confidence, and business growth
Manage risks, escalations, dependencies, and stakeholder communication across multiple programs and teams
Operate effectively in quick-changing environments with evolving technologies, delivery priorities, and custo

📌 Delivery Director – AI Reliability Programs (Navi Mumbai)
🏢 QualityKiosk Technologies
📍 Navi Mumbai