Junior Retention & WhatsApp Marketing Executive
? Ahmedabad, Gujarat
? Full-Time

About the Role
We’re looking for a proactive Junior Retention & WhatsApp Marketing Executive to manage WhatsApp marketing, retention campaigns, customer engagement, and day-to-day Spur operations for our D2C wellness brand.

What You'll Do
Plan and execute WhatsApp retention campaigns including broadcasts, abandoned cart, post-purchase, replenishment, cross-sell, upsell, and win-back campaigns
Manage Spur end-to-end, including customer segments, templates, tags, inbox management, campaign lists, and automated journeys
Handle customer queries related to products, orders, offers, delivery, and usage while ensuring timely follow-ups and resolution
Conduct A/B tests to improve messaging, offers, timing, and campaign results
Write engaging, conversion-focused WhatsApp copy and coordinate campaign creatives with the marketing team
Identify recurring customer feedback and retention opportunities to improve customer experience and repeat purchases
Maintain campaign calendars, customer data, FAQs,



quick replies, and performance reports
Respond to customer queries across WhatsApp and other customer communication channels

What We're Looking For
0–1 years of experience in retention, WhatsApp marketing, CRM, customer engagement, or digital marketing
Familiarity with Spur/ other retention marketing tool is strongly preferred
Good understanding of customer journeys, segmentation, and retention marketing
Strong written communication and customer handling skills
Basic knowledge of Shopify, Excel, and Google Sheets
Organised, proactive, detail-oriented, and comfortable working with data
D2C or e-commerce experience is a plus

What We Offer
Hands-on ownership of WhatsApp marketing, retention, and Spur management
Exposure to D2C customer lifecycle and retention strategy
Prospect to directly impact conversions, repeat purchases, and customer experience
Mentorship and growth opportunities

If you enjoy

📌 Junior Retention (Ahmedabad)
🏢 Revny Wellness
📍 Ahmedabad