Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Roles & Responsibilities :

The L1 Support role involves supporting IT Fleet management support ITFM (Client desktop, laptop & Monitor), Managed Print Services (MPS) and Mobile Service Delivery (Mobile PIM Services) providing technical assistance to users within a Windows environment and Database monitoring. The primary responsibility is ensuring quick and effective resolutions while maintaining a high level of customer service.
Requirements
User Support and Troubleshooting:
Serve as the first point of contact for technical support, handling inbound requests email,



or ticketing system.
End Device Management Tool (EDMT)
Knowledge of Computer hardware lifecycle managed using order forms.
Provide basic troubleshooting for Windows-based systems, including desktops, laptops, and peripherals.
Assist with common issues related to software applications, network connectivity, and hardware malfunctions.
Guide users through easy troubleshooting steps, such as rebooting devices, adjusting network settings, and reinstalling software.
OCC- Monitoring and First response
Log all incidents and service requests accurately in the ticketing system and ensure timely follow-up.
Customer Service:
Deliver excellent customer service by maintaining a professional demeanor and ensuring user satisfaction.
Educate users on basic troubleshooting techniques and IT best practices to minimize recurring issues.
Communicate effectively with users, keeping them informed about the status of

📌 ITS_Associate (Coimbatore)
🏢 Bosch Group
📍 Coimbatore