Job Description: Team Member - Collections Strategy | Commercial Vehicles

Grade: M4/M5

Experience: 3- 4 years of audit experience in retail and know- how of
regulatory compliance.

1. Purpose of Role Own end-to-end collection strategy for the CV CE group
Delinquency control, and cost of collections.

Key Responsibilities

Strategy & Analytics

*Design segmentation-based collection strategy: Allocation, Vendor management,
controlling Credit cost.
*Build & deploy EWS models with Risk: DPD 30+ triggers, telematics/GPS
inactivity, FASTag drop, fuel card usage dip.
*Optimize channel mix – field, tele-calling, digital nudges, legal, repossession
– for best ROI per segment.
*Stress-test portfolio for external shocks: fuel price, export slowdown,
construction cycles. Prepare contingency dial-up/dial-down plans.
*Set monthly/quarterly targets: GNPA, NPA, Roll-back %, Flow rates, Resolution
%, Recovery %.

Team & Capability

*Drive R&R;, capacity planning.
Implement digital tools: field app, predictive dialler, AI voicebots, UPI
payment links, GPS tracking.
*Ensure 100% compliance with RBI Fair Practices Code, regulatory norms, audit

📌 Team Member-Comm. Bank HO (Mumbai)
🏢 Kotak
📍 Mumbai