This role is with one of our portfolio companies.

About The Role

We are looking for a highly motivated Operations Lead to join our team. In this role, you will be responsible for managing our outbound logistics operations and building a world-class customer support function. You will be pivotal in ensuring that our products reach customers seamlessly, and that every customer interaction reinforces the brand. You will own the end-to-end shipping and last-mile delivery process while also overseeing customer satisfaction and support operations. This role reports to the Founder and is based in Bengaluru with some travel required.

Responsibilities

Build, coach, and guide a 12+ membered, 2-tiered, high-performance logistics ops and customer delight teams
Own end-to-end logistics planning — from warehouse dispatch to last-mile delivery — ensuring timely and cost-effective shipping




Negotiate terms and prices with freight companies and last-mile delivery partners; monitor and assess their performance
Oversee customer support processes and organize them to enhance customer satisfaction and brand loyalty
Define and track key customer support metrics (CSAT, resolution time) and drive continuous improvement
Work cross-functionally with warehouse, product, and tech teams to resolve systemic issues impacting customers
Handle escalations and develop proactive communication frameworks for delays, returns, and order exceptions

Requirements

Requirements and Qualifications

Must have prior experience in leading atleast 5-10 team membered teams
Bachelor's degree from a top tier engineering college
6+ years of experience in logistics, last-mile delivery, or customer operations roles with start-ups

📌 Operations Lead (Bengaluru)
🏢 Elevation Capital
📍 Bengaluru