Summary Of Position
Netrio’s next-generation delivery platform, powered by ServiceNow, leverages automation, AI, and advanced integration to transform how managed services are delivered. Our platform enables Netrio engineers and service teams to operate with speed, intelligence, and precision—driving exceptional client experiences through efficiency and transparency.
We’re seeking an experienced ServiceNow Developer to drive platform enhancements, automation, and integration across a multi-tenant ServiceNow environment. This role is responsible for developing, configuring, and optimizing ServiceNow applications that underpin our ITSM, CSM, SPM, and ITOM capabilities.
You’ll work closely with Netrio’s Core Platforms & Product teams to translate business requirements into robust technical solutions—balancing scalability, maintainability, and innovation while adhering to platform best practices.
Core Requirements
Strong understanding of ServiceNow business modules (ITSM, CSM, SPM, or ITOM).
Experience configuring and supporting multi-tenant or complex ServiceNow environments.
Experience with inter-instance integrations (eBonding/Case Exchange) using IntegrationHub or APIs.
Hands-on expertise with Service Catalog, Incident Management, and Change Management.
Experience implementing Now Assist and Virtual Agent.
Proficiency with REST, JSON, SOAP, and LDAP (SSO) integrations.
Skilled in Client Portal customization using HTML, CSS, Bootstrap, and AngularJS.
Experience using UI Builder for modern, responsive experiences.
Experience in an MSP setting is desirable.
Strong knowledge of ServiceNow security, access controls, and best-practice governance.
Key Responsibilities
Configure, customize, and enhance Netrio’s ServiceNow platform to optimize functionality and improve client and agent experiences.
Build workflows, catalog items, client scripts, UI policies, business rules, and script includes to meet business and operational needs.
Collaborate with stakeholders a
📌 Senior ServiceNow Developer (Pune)
🏢 Netrio
📍 Pune