dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We are looking for a highly motivated Engineering Manager to lead and evolve our Service Operations function into a contemporary, observability-led, engineering-focused capability. This role is responsible for ensuring operational excellence across production platforms through proactive monitoring, incident management, service reliability engineering (SRE) practices, automation, and continuous service improvement. The Engineering Manager will lead a team of SevOps and Observability specialists, partnering closely with Product, Engineering, Platform,



Infrastructure and Support teams to ensure services are resilient, recoverable, scalable, and aligned with business objectives. The role will drive the transition from traditional operational processes to a telemetrydriven, automation-first operating model.

What you’ll need:

15+ years of experience in Engineering, with 7+ years in platform engineering/DevOps/SRE leadership roles.
Proven success leading large-scale platform transformations in cloud-native environments (preferably GCP and Azure).
Hands-on and strategic experience with Kubernetes, CI/CD, GitOps, Terraform, Crossplane, Docker, Infrastructure-as-Code, and multi-tenant platform design.
Deep expertise in platform observability, developer self-service, golden paths, and IDPs such as Backstage.
Advanced understanding of DevSecOps, compliance automation, and security bydesign principles.
Proven experience operating large-scale production environments

📌 Service Operations Manager (Gurugram)
🏢 dunnhumby
📍 Gurugram