Job Description: Floor Manager
About the Role:
A proactive and customer-focused Floor Manager to take ownership of the floor in luxury showroom. category — e.g., Floor 1: Kitchen Items, Cookware
& Kitchen Appliances and Floor 2: Home Décor, Bathroom Essentials & home Luxury Products
Key Responsibilities:
1. Floor Operations
Take full ownership of assigned floor's daily operations — opening/closing
readiness, cleanliness, product display, and staff positioning.
Ensure product categories on the floor are stocked, tagged, and displayed as
per brand guidelines.
Monitor and maintain floor ambience, lighting, signage, and product staging
to luxury standards.
Coordinate with the Store Manager and warehouse team for stock movement,
replenishment, and transfers between floors.
Handle floor-level customer concerns, exchanges, and minor escalations
independently; escalate major issues to the Store Manager.
2. Category & Product Expertise
Develop in-depth product knowledge of the floor's specific category (e.g.,
cookware materials & brands, décor collections)
to guide customers and train
staff.
Stay updated on recent launches, premium/luxury brand collections, and trends
relevant to the floor's category.
Act as the go-to expert for high-value or technical customer queries on that
floor (e.g., cookware specifications , imported décor pieces).
3. Sales & Target Achievement
Own the sales target for the assigned floor/category and drive team
performance to achieve it.
Monitor floor-wise conversion rate, average bill value, and category-wise
sales performance.
Identify cross-selling and up-selling opportunities within the floor's category
and coordinate with the other floor for cross-floor customer referrals (e.g., a
kitchen customer also needing bathroom essentials). Provide personalized
product consultation.
4. Team Supervision (Floor-Level)
Allocate daily tasks, manage floor staff attendance/breaks, and ensure
adequate coverage during peak hours.
Provide
📌 Store Floor Manager (Surat)
🏢 Homsy
📍 Surat