About the job

Our Story

Blue Star is India's leading Heating, Ventilation, Air conditioning and Commercial Refrigeration (HVAC&R;) Company, with an annual revenue of over Rs 8000 crores, a network of 30 offices, 7 modern manufacturing facilities including the current state-of-the-art deep freezer facility at Wada, and Blue Star Climatech Limited’s world-class facility at Sri City; 3132 employees, and 4040 channel partners. The Company has manufacturing facilities at Dadra, Himachal Pradesh, Wada and Ahmedabad, which use modern, state-of-the-art manufacturing equipment to ensure that the products have consistent quality and reliability. The Company has a manufacturing footprint of more than 1 lakh sq m, with the mainstay of product development and R&D; being energy-efficiency, coupled with eco-friendly and sustainable products.

What Your Role Entails

To ensure efficient and timely delivery of customer service by managing complaints, preventive maintenance, material returns, warranty claims, and non-AMC service/spares business in accordance with company policies and service standards.



The role is responsible for driving complaint resolution and closure, ensuring PMS adherence, coordinating necessary escalations and support, and contributing to customer satisfaction and service business growth.

Purpose of the Role

To ensure efficient and timely management of customer service requirements by handling complaints from initial receipt through resolution and closure, coordinating preventive maintenance activities, facilitating escalations and technical support, managing defective material returns and warranty claims, and supporting non-AMC spares and repair business.
The role is responsible for ensuring high service responsiveness, complaint closure within defined timelines, PMS adherence, accurate service documentation, customer satisfaction, and compliance with company policies and processes.

Key Responsibilities
A. Complaint Management & Customer Service
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📌 Service Engineer (Bengaluru)
🏢 Blue Star
📍 Bengaluru