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What we are looking for
Role: AI Support Analyst
Experience Range: 5 to 14 Years
Location: Bangalore
Must Have:
An engineering, platform or senior technical support role in enterprise environments (financial services preferred).
Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.
Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.
Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).
Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.
Core Skills
Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.




Automation and scripting; ability to build tooling that reduces manual effort.
Feature and model evaluation; translating vendor releases into safe enterprise rollouts.
Knowledge-base authoring and mentoring of junior support staff.
Collaboration across locations with disciplined handover.
Positive-to-Have:
Time-to-resolution for escalated and complex engineering queries.
Quality of new-feature rollouts (defects, rollbacks, compliance adherence).
Accuracy and coverage of knowledge articles reviewed and improved.
Uplift in Level 2.5 first-time resolution as a result of training and documentation.
Contribution to automation/agent initiatives that reduce manual effort.
Essential:
Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.
Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purvi

📌 AI Support Analyst (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru