Job Title: L2 Engineer – Forcepoint DLP, DSPM & Endpoint Classification (In office Resident Engineer)
Experience: 4–7 years in DLP/Security Operations (1–3 years Forcepoint DLP)

Location: On-site (Pune)
Shift: Business hours with on-call support for critical incidents
Key Responsibilities
1. L2 Support & Advanced Troubleshooting
Provide Level 2 support for Forcepoint DLP-related incidents escalated from L1
Perform root cause analysis (RCA) for complex incidents: agent failures, policy misconfigurations, false positives/negatives
Troubleshoot:
Endpoint agent communication failures, performance degradation
TLS/SSL inspection issues, reverse proxy conflicts
Email DLP (Exchange Online, SMTP gateway) issues
Web DLP (HTTP/HTTPS uploads, cloud storage) issues
DSPM connector failures, data discovery errors, classification mismatches
Resolve application compatibility conflicts across Windows/Mac endpoints
Coordinate with Forcepoint Support for bugs, patches, and hotfixes
2. DLP Policy Management & Tuning
Create, implement,



and optimize Forcepoint DLP policies based on security requirements
Tune detection methods:
Exact Data Matching (EDM) for structured data
File Fingerprinting (structured & unstructured) up to 100M files
OCR, Dictionaries, Natural Language Processing (NLP) scripts
Content inspection rules, insider threat workflows
Reduce false positives while maintaining high detection accuracy
-Validate policy efficacy regularly and adjust rules based on business feedback
Manage Endpoint Classification policies:
MIP label import/application (Azure Information Protection)
Custom labels, sensitivity tags, third-party classification integration
3. Incident Response & Remediation
Lead response to data leakage incidents and security breaches
Investigate detection, mitigation, and evidence generation for unauthorized access events
Perform single-click remediation: block, encrypt, quarantine, coach users
Document incident timelines, actions taken, and lessons learned
Prepare incid

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