We are looking for a Product Support Engineer for M365 & Power Platform domain who combines solid hands-on technical skills with a product mindset.

This is not a traditional helpdesk or ticket-based support role. You will own the day-to-day health, usability, support, and continuous improvement of business applications and solutions built on Microsoft 365, SharePoint, Power Apps, and Power Automate.

The right person will be comfortable troubleshooting production issues, understanding how users interact with a solution, identifying recurring problems, evaluating enhancement requests, working with developers and business stakeholders, and driving issues through to resolution.

You should think beyond “How do I fix this issue?” and ask “Why did this happen, how can we prevent it, and how can we make the product better for the user?”

Key Responsibilities
1. Product Support & Ownership
Own day-to-day support and operational health of M365, SharePoint, Power Apps, and Power Automate solutions and overall Microsoft ecosystem.




Act as the primary technical point of contact for application and platform-related issues.
Triage incidents, determine business impact and priority, and drive issues through resolution.
Perform root-cause analysis for recurring or complex issues and recommend permanent fixes.
Monitor application behavior, workflows, integrations, permissions, and user experience.
Identify opportunities to improve application reliability, usability, and performance.
Maintain clear documentation of known issues, resolutions, dependencies, and support procedures.

2. Product Mindset & Continuous Improvement
Understand the business purpose and user journey behind each application or solution.
Evaluate enhancement requests based on business value, user impact, effort, and technical feasibility.
Work with business stakeholders to clarify requirements and translate them into actionable technical changes.
Maintain and prioritize a product/support backlog of defects, enhan

📌 Product Support Engineer (Gurugram)
🏢 Neutrino Advisory, an Inc 5000
📍 Gurugram