The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

You will be instrumental in making Lam #1 in Customer Trust as you partner with our Account Teams to ensure that the voice of customer is reflected in GOps Quality initiatives and influence quality stakeholders across Lam to deliver results.

Success will be measured by customer satisfaction measure on quality (CXL3) for Lam’s Tier 1 customers, execution to GOps Quality L1 KPI goals, and execution of aligned customer initiatives on quality (eg ramp support, missing part reduction, FA cycle time improvement etc)

What You’ll Do

Build team-oriented partnerships with the customer account teams.
Advocate for the voice of the customer on product quality execution for Lam Research.




Lead and own the resolution of key quality issues raised by our customers. This will require collaborating with the Lam account team, customer executives, Lam executives, the product groups, and other functions within GOps.
Represent GOps Quality in Regional Quarterly Operations Review. Align with GOps Quality and Global Quality on regional metrics.
Ensure that GOps execs are prepped and up to speed when they are participating in a customer executive review or meeting with a customer.
Educate and clarify the GOps Quality messaging to Account Team and customers.
Direct customer engagements when necessary.
Ensure that customer quality problems are identified, priorities aligned, root cause established and solution implemented within established target cycle times.
Communicate to the Gops quality team on quality issues and/or trends at Lam’s key customers.
Role model Lam Core Values and effective utilizati

📌 Dir, Quality Engineering (Bengaluru)
🏢 Lam Research
📍 Bengaluru