Role Title: Associate Director – UPI Business (UPI Success Rate)
Function: New Initiatives - UPI Payments.
Location: Mumbai

Role Objective:
Lead Snapmint’s UPI success-rate agenda end-to-end by owning relationships with NPCI, PSPs, TSPs, and network banks, and driving systemic fixes to reduce failures and improve TPAP performance.

Key Responsibilities:
• Own UPI/TPAP success rate
• Define, monitor, and improve UPI transaction success metrics across all flows (P2P, P2M, autopay, refunds, etc.).
• Build dashboards and daily/weekly MIS on success rate by bank, error code, journey, and partner.
• NPCI & ecosystem partnership
• Act as the primary point of contact with NPCI for UPI-related escalations, guidelines, and change requests.
• Work closely with PSPs, TSPs, acquirers, issuing banks, and network partners to resolve systemic issues.
• Represent Snapmint in NPCI/regulatory working groups and implementation discussions as needed.
• Failure diagnosis & resolution
• Lead root-cause analysis for UPI failures (timeouts, declines, reversals, NPCC/NPCI errors, bank-side issues).




• Partner with internal engineering, risk, and product teams to implement fixes, retries, fallbacks, and UX improvements.
• Drive joint war-rooms with banks/NPCI during spikes in failure rates or outages.
• Strategy & roadmap
• Define a 3-6-12 month roadmap to improve UPI success rate, reduce cost per successful transaction, and enhance reliability.
• Prioritize initiatives (technical, operational, and partnership-based) based on impact on success rate and user experience.
• Influence product design to make UPI journeys more resilient (pre-checks, smart routing, fallback instruments).
• Governance & stakeholder management
• Run weekly/monthly reviews with leadership on UPI performance, key issues, and progress.
• Build solid relationships with senior stakeholders at partner banks and payment players.

Must-Have Qualifications:
• 6–8+ years in payments/fintech, with at least 4–5 years deeply work

📌 Associate Director – New Initiatives UPI Payments. (Mumbai)
🏢 Snapmint
📍 Mumbai