Our client ,Flexprice is an AI-native SaaS company helping businesses manage usage-based, credit-based, and hybrid pricing through real-time metering and reporting.

About The Role

As a Senior Solutions Engineer, you will own the technical support function end-to-end and work closely with customers, product, and engineering teams. You will be responsible for troubleshooting technical issues, providing solutions, and helping build scalable support processes as the company grows.

Key Responsibilities

Own and manage the technical support function end-to-end.
Troubleshoot and resolve customer-facing technical issues.
Work closely with engineering and product teams to resolve complex customer problems.
Understand customer requirements and translate them into effective technical solutions.
Support customers through technical investigations and issue resolution.
Identify recurring issues and contribute to improving support processes.
Help build scalable support workflows and documentation.
Work directly with customers operating in the US time zone.





Required Skills

Technical Support
Strong troubleshooting and problem-solving skills
Customer-facing technical communication
Ability to work effectively with Product and Engineering teams

Good to Have

Solutions Engineering
Application Engineering
Application Support
Billing Engineering
Experience in SaaS / AI products
Exposure to usage-based or subscription billing systems

Ideal Candidate

We are looking for professionals with 2–4 years of experience in Technical Support, Solutions Engineering, Application Support, or similar customer-facing technical roles who are comfortable working in the US time zone and have solid ownership and problem-solving skills.

Employment Type: Full Time

Work Mode: In Office

Location: Gurgaon Only

Notice Period: Any

Skills: fintech,log,billing systems,application support,api,technical support

📌 Solutions Engineer (India)
🏢 EZSpace Ventures
📍 India