About Us: Zivaya is a chain of luxury wellness outlets at major chains of hotels, palaces, airports and lounges across India. We offer premium therapies, beauty, spa & hair treatments. Our outlet in the city is located inside this hotel.
Job Description:
As an Outlet Manager, you will be responsible for the QUALITY & REVENUE of the outlet. From describing our services to the consumer to ensuring that the place and staff looks tidy.collecting payments from the guests, and upselling services, you are required to take complete ownership of the outlet
Timings-as a manager, you will handle the main shift at the outlet and will be responsible for the complete operation of the spa. That means, you will be required to monitor operations online at random intervals and review reports to ensure consistent service quality in your absence beyond your shift timings.
That also means it will be your responsibility that your subordinates handle the place according to our specs and SOPs in your absence too. Depending upon how busy the place gets, you might have to stretch your shifts or change your timings to suit significant events or guest interactions, and you will have the flexibility of adjusting those hours during overlapping with other supervisors and staff on other days as long as somebody's presence and operations are aligned.
Quality-ensuring all systems and processes are implemented, all SOPs adhered to; deliver world-class quality & service, and achieve high customer satisfaction. This would involve completely managing operations-handling appointments, hygiene, coordinating with multiple departments at the hotel for support to avoid gaps in services. A detailed-oriented approach will be needed to deliver an unmatched customer experience.
Revenue-collect revenue and bill in respective heads, daily reconciliation, achieve the targeted revenue by ensuring relevant branding of t
📌 Outlet Manager (Pune)
🏢 Zivaya Wellness
📍 Pune
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