Job Description:

* processes and fixes.
* The ability to create and deliver presentations as necessary
* Proficient in Service Now Incident, Problem, and Change Management.
* L1/L2 support for System and network troubleshooting
* Access software updates, drivers, knowledge bases, and frequently asked
questions resources on the Internet to aid in problem resolution.
* Contribute to improving customer support by actively responding to queries
and handling complaints
* Support India as well as onsite international users
* Own and execute IT asset movement and management
* Ability to install and troubleshoot All in One and Laser Printers.
* Good in creating and preparing reports
* Good escalation handling
* Understanding of Microsoft Windows systems and network security concepts
* Positive in analysing root cause and providing the resolution
* Ability to guide and coach the team
* Comfortable in working in rotational shifts




* Shift roster management Specific Domain / Technical / Functional skills
* Proven work experience as an IT Helpdesk Lead
* Solid technical background with an ability to give instructions to a
non-technical audience
* Customer-service oriented with a problem-solving attitude
* Teamwork, Team lead and managerial skills.
* Extensive knowledge and advanced troubleshooting skills of the applications
comprising the Global Core Loadset.
* The ability to read, write, speak, and understand the English language.

Other Requirements:

* Overtime will be required from time to time during projects and times of
increased workload.
* 24 * 7 shift support.

Experience:

* Extensive knowledge of IT operations.
* Educational Qualification Information Technology or relevant field Experience
Level 4+ years in end user support (IT).

📌 Analyst (India)
🏢 eClerx
📍 India