We’re a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.
Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?
Does this sound like you? Then you could be our current Customer Services Consultant.
Your challenge
As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You Are Responsible For
Making your customers’ day by providing solutions for the challenging problems they experience.
Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
Finding the most suitable solution using your acquired technical knowledge and specific expertise.
Updating Customer Services knowledge base to ensure our expertise gets documented.
Maintaining a strong network within your team and the company to find the optimal solution for your customer.
Balancing your time, priorities, and incoming tickets while always keeping an overview.
Your team
As a Customer Services Consultant, you’ll join the Customer Services team. Customer Services watches over business continuity. The team solves issues before they turn into problems and ensures flawless maintenance and upgrades. It provides the hotline user support, documentation, and long-term application management, to keep everything running smoothly.
About You
Essential talents and qualifications:
A master's degree (or similar by experience) with a solid IT background.
Good professional communication skills in English.
A passionate problem-solving attitude that utilizes your out-of-the-box thinking.
A strong analytical mindset, and a desire to investigate in detail.
A friendly and communicative attitude, happy to