Role: AV Coordinator

Location: India (Pune)

Hours: 40 hrs per week, covering shifts between 06:00 am – 10.00 pm on a rota basis

Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' skilled experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have a new opportunity for someone to join Yorktel-Kinly’s dynamic team in Pune, to work on a key client account in supporting the Media Services Operations/VIP/Events coordination function.

The role incorporates an onsite point of contact to receive, handle and process VIP/Events users queries, requests & complaints, and proactive management of all reported requests.





Key responsibilities:

Responsible for providing Media Services coordinator support to the client
Accurately record and deal with VIP/Events/BAU requests and queries made to the Media Services VIP/Event/Operations mailbox
Maintain coverage of the incoming telephone lines for Media Services
Provide a video conference room booking service and be fully conversant with the Condeco Resource Booking, AV & VC booking procedures
Schedule, test, connect and monitor video conferences using the Cisco Codian Bridge/CMM platforms
Initiate first line support & trouble shooting/real time diagnostic activities
Work closely with the AV Tech team, Infrastructure, Engineer, Project teams, aiding and supporting
Contact customers to discuss and confirm their video conference requirements
Report all service shortcomings affecting Media Services to the appropriate Manager
Attend daily operations meetings to revi

📌 AV Coordinator (India)
🏢 KINLY
📍 India