Job Description
Senior Manager – Thermal - Service Operations
Job Title: Thermal Operations Head - India
Department: Thermal Management Services
Experience Required: 15+ Years
Job Purpose
Lead and drive the overall Thermal Service Operations business across India,
including Service Delivery, Installation and Commissioning (I&C;), Technical
Support, Inventory Management, Franchisee Operations, Capability Development,
Continuous Improvement Programmes (CIP), and EHS / Safety compliance. The role
is responsible for operational excellence, customer satisfaction, team
capability, profitability, and business growth across all regions.
Key Responsibilities
Service Operations Leadership
* Lead PAN India Thermal Service Operations across all regions.
* Develop and execute operational strategies aligned with business objectives.
* Drive service excellence, operational efficiency and customer satisfaction.
* Monitor service KPIs, productivity, quality and profitability across regions.
Installation and Commissioning Leadership
* Provide leadership for COLO and Non-COLO I&C; operations across India.
* Ensure I&C; activities are executed as per Vertiv standards, checklists and
approved procedures.
* Review project risks, resource allocation, quality and execution performance
* Drive project completion, customer handover and operational readiness
Service Delivery Management
* Manage warranty, AMC, break-fix, project and technical support activities.
* Improve field service productivity, response performance and SLA compliance.
* Establish governance reviews and performance monitoring mechanisms.
* Drive customer satisfaction and service quality improvement initiatives.
Technical Support and Capability Development
* Strengthen troubleshooting capability and technical governance.
* Drive competency development, certifications and technical readiness
programmes.
* Build succession plans and future leadership capability within the Thermal
Service organisation.
📌 Sr. Manager Field Service (Thane)
🏢 Vertiv
📍 Thane