About the Company

The Koerber PAS-X MES L2/L3 Application Support Analysts will provide day-to-day operational support for the PAS-X MES SaaS platform supporting client manufacturing sites. Ensures time-zone coverage, operational resilience, and effective coordination with site operations, IT, QA, and vendors within a regulated (GxP) workplace.

About the Role

Must Have Technical/Functional Skills MES, PAS-X, Manufacturing Execution System.

Responsibilities

L2/L3 Application Support
Provide L2/L3 support for PAS-X MES across manufacturing sites
Act as first point of contact for MES incidents, alarms, and service requests
Perform incident triage, analysis, resolution, or escalation within agreed SLAs
Incident & Problem Management
Log, manage, and resolve incidents using Pulse, Support deviation, investigation, and root cause analysis activities where required
Coordinate with PAS-X vendor (L3) for product-level or complex issues
Maintain complete, accurate, and auditable ticket records
Change, Release & Upgrade Support
Support PAS-X releases, patches,



and upgrades under client change governance
Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)
Support regression testing, cutover, and post-release hypercare
Manufacturing & MES Operations Support
Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows
Support integration points with SAP and Historian related systems
Assist sites during critical manufacturing windows where required
GxP & Compliance Support
Operate in compliance with GxP, data integrity, and validation requirements
Support audits, inspections, and compliance reviews as required
Ensure all incidents and changes are documented for audit readiness
Stakeholder & Vendor Coordination
Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor
Provide regular status updates and participate in operational and governance calls
Knowledge Management
Maintain

📌 Werum PAS-X MES MBR Designer (India)
🏢 CosMicIT
📍 India