Company Description
Eighty Twenty Digital (8020) is a data-driven digital marketing agency that addresses business and marketing challenges by combining traditional brand communication principles with consumer insights. Using actionable digital strategies and precise execution, 8020 delivers impactful results to its clients. The agency prides itself on helping organizations achieve their goals through a blend of innovation, creativity, and analytics-driven solutions.
Role Description
This is a full time hybrid role for a Client Servicing Manager, based in Gurugram, with flexibility for some remote work. The Client Servicing Manager will oversee client relations and ensure customer satisfaction by acting as the central point of communication between clients and internal teams. Responsibilities include managing client requirements, addressing concerns promptly, and ensuring successful project delivery.
The role also involves maintaining strong professional relationships, reporting on project progress, and identifying growth and optimization opportunities for clients.
Qualifications
Strong skills in Client Services, Client Relations, and Customer Satisfaction
Exceptional Communication and Customer Service skills
Proven ability to manage and nurture relationships with clients
Detail-oriented with excellent organizational and time management skills
Ability to work effectively in a hybrid work environment
Experience in digital marketing, advertising, or agency settings is a plus
Bachelor’s degree in Marketing, Business Administration, Communications, or a related field