Manage the Operations team for Listed Derivatives business covering Atlantis and Manual settlement of trades/invoices for Payables and Receivables
Effectively utilize the resources to improve the existing process and identify process improvement projects and drive it through team leads
Manage the BAU to meet the agreed contractual service levels
Work on SmartStream's transactions, fees, cost and Invoice management solution ensuring all service level agreements are met
Effective manage the client communication and escalation management

Job Responsibilities

Typical Work Activities include:

Use CS and FIA applications to perform the reconciliation BAU and resolve the breaks
Review the team performance and tweak the targets and work with the team leads to achieve them
Understand the SLA requirements and prepare a plan of action for remediation
Be part of the product onboarding with clients and run the operations requirements including UAT, testing and result evaluation
Prioritising work to ensure all SLA's are adhered too




Keeping the client fully informed of progress and liaising with brokers & banks to close any issues
Work with multiple teams to provide ideas and input into improving the Smartstream solution
Responsible for Team performance and should be able to manage minimum of 10+ members
Team management with providing comprehensive feedback to develop the individuals and the team
Expand the role with multiple clients and effectively contribute to reduce SmartStream's cost of processing
Interview and recruit smart talent and effective management

Requirements

Minimum 10+ years of Derivatives Product knowledge with experience in Listed Brokerage
Minimum 5+ years of experience in managing reconciliation process
Sound knowledge of Investment Banking products predominantly Derivatives
Detail understanding in Trade Lifecycle
Understanding of Service Level Agreements (SLA) and management
Understanding the process of establishing RACI
Excellent knowledge of MS office

📌 Manager (Bengaluru)
🏢 SmartStream
📍 Bengaluru