Key Responsibilities
1. Customer and Field Support
 Provide on-site and remote technical support for EV chargers and associated charging systems.
 Attend customer complaints promptly, establish immediate containment, and drive issues to technical closure
within the committed turnaround time.
 Act as the technical point of contact for customer escalations and communicate findings, corrective action,
and preventive recommendations clearly.
 Coordinate site visits, customer access, service tools, spares, and replacement units to ensure effective issue
resolution.
 Provide basic operational, installation, and troubleshooting training to customers, service partners, and field
technicians.
 Follow applicable electrical safety and EHS practices during installation, testing, repair, and site visits.
2. Installation and Commissioning
 Support installation, commissioning, configuration, and functional validation of chargers at customer locations.
 Verify input supply, earthing, protection devices, cable routing, connectors, communication interfaces, and




charger-to-battery compatibility before commissioning.
 Document commissioning results, site observations, deviations, and customer acceptance.
3. Troubleshooting, Repair and Validation
 Diagnose electrical, electronic, communication, thermal, and performance-related failures reported from the
field.
 Inspect and troubleshoot returned chargers using structured fault-isolation methods and appropriate test
equipment.
 Carry out approved repairs, component replacement, wiring correction, or software and configuration updates
as required.
 Validate repaired chargers under appropriate load and operating conditions before customer dispatch or
reinstallation.
 Identify and document "no fault found" cases, including installation, battery, vehicle, usage, or environmental
causes.
 Maintain traceability of serial numbers, failure symptoms, root causes, repairs, replaced parts, and final
validation results.
4. Root-Cause A

📌 Service Engineer (Hyderabad)
🏢 Leanwatts
📍 Hyderabad