PROGRAM MANAGER – AI AGENTS & PROMPT ENGINEERING

Location: Mumbai
Experience: 1–3 years
Employment Type: Full time | Work from Office

ABOUT GREYLABS AI

GreyLabs AI is building an enterprise-grade Voice AI platform for the BFSI
ecosystem. Our technology enables banks, insurers, NBFCs and financial-services
organizations to automate and humanize customer conversations across
collections, sales, customer service and compliance.

We are looking for a highly execution-oriented Program Manager who understands
how Generative AI applications are built and can translate real business
requirements into effective AI agents, voice agents and chatbots.

ABOUT THE ROLE

This is not a traditional project-coordination role. You will work hands-on with
prompts, conversation flows, agent logic, integrations and testing while owning
the execution of client-facing AI programs.

You will take use cases from requirement discovery and solution design through
prototyping, implementation, testing and production rollout. The ideal candidate
is curious about how AI systems behave,



enjoys experimenting with prompts and is
comfortable solving problems in a fast-moving startup environment.

KEY RESPONSIBILITIES

AI AGENT AND PROMPT DEVELOPMENT

* Design, write and optimize prompts for AI agents, voice agents and chatbots.

* Convert business requirements into structured conversational flows, agent
instructions, decision logic and guardrails.

* Build and configure AI agents capable of performing tasks, using tools,
calling APIs and managing multi-step conversations.

* Develop prompt frameworks covering personas, objectives, context,
constraints, fallback handling and escalation logic.

* Test prompts across multiple scenarios, edge cases, customer personas,
languages and conversation paths.

* Analyse agent failures, hallucinations and inconsistent responses, and
continuously improve performance.

* Create evaluation frameworks and test datasets to measure accuracy, task
completion, complian

📌 AI Program Manager (Mumbai)
🏢 GreyLabs AI
📍 Mumbai