Job Description We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates. If you have strong communication skills and a passion for customer service, this opportunity is for you
Job Role: Tier 2 Customer Support Associate (BPO)
Work Mode: Work from Office / Hybrid (as per business requirement)
Shift: US Shift (Night Shift)
Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)
Key Responsibilities
Handle customer queries through calls, emails, and chats
Provide Tier 2 support and resolve customer concerns effectively
Assist candidates with recruitment-related queries (fresh applicants & rehires)
Guide users on self-service portals and navigation
Follow escalation procedures for unresolved issues
Meet SLA targets and maintain quality standards
Conduct verification processes as per company policies




Maintain accurate documentation and system updates
Collaborate with internal teams for smooth issue resolution
Eligibility Criteria
Freshers & Experienced candidates can apply
Prior International BPO / Customer Support experience preferred
Excellent English communication skills (Verbal & Written)
Comfortable working in US Shifts / Rotational Week-offs
Basic knowledge of MS Office, ticketing tools (ServiceNow preferred), ERP systems
Skills Required
Robust communication & customer handling skills
Problem-solving mindset
Ability to work in a fast-paced environment
Positive attitude & teamwork skills
Detail-oriented and flexible with business requirements

📌 Customer Support Associate (Karnataka)
🏢 BCforward
📍 Karnataka