Job Purpose:
This role is singularly accountable for the operationalization, execution, and governance of the
Customer Experience (CX) strategy across the entire retail and service network. The core objective is to translate the CX strategic vision and brand promise into quantifiable, actionable, and consistently high on-the-ground performance, rigorously ensuring every customer touchpoint delivers the stipulated premiumbrand experience.
A key responsibility is to drive the effective and timely rollout, as well as the mandatory adoption, of all recent processes, technology platforms, and revised interaction protocols throughout the entire ecosystem.

Position Overview:
Location: Chennai
Position Title: Deputy Manager
Reports to: Lead - CX
Function: Brand

What you’ll do:





CX Strategy Execution & Physical & digital Implementation:
- Strategic Deployment: Plan, manage, and execute all strategic CX initiatives, with a particular emphasis on the physical and digital transformation of the customer journey.
- Pilot and Rollout Management: Design, coordinate, and lead pilot programs for new CX
- technologies,Sop’s, and process changes.
- Training and Enablement: Develop, deliver, and continuously refine comprehensive training and enablement programs tailored to different functional roles (sales consultants, service advisors, managers). Ensure the effective

📌 Customer Experience Manager (Tamil Nadu)
🏢 Royal Enfield
📍 Tamil Nadu