* 8+ years (Process Manager) / 12+ years (Senior Process Manager) of experience
in KYC, AML, Financial Crime Compliance, Business Analysis, or Regulatory
Transformation.
* Robust understanding of Institutional KYC requirements, including CDD, EDD,
Periodic Reviews, Event-Driven Reviews, Financial Institutions, Correspondent
Banking, Asset Managers, Funds, Investment Vehicles, Corporates, and Complex
Ownership Structures.
* Proven expertise in gathering, analyzing, and translating business,
operational, and regulatory requirements into process flows, functional
specifications, user stories, and acceptance criteria, supporting
technology-enabled transformation initiatives.
* Act as the primary liaison between Financial Crime Compliance, Operations,
Product, and Technology teams to define and deliver strategic KYC
transformation initiatives.
* Partner and collaborate with Product Managers and AI teams to identify,
prioritize, and define Agentic AI use cases across the KYC lifecycle.
* Support the design of AI-enabled capabilities, including document
intelligence, data collection,



risk assessment, case summarization, workflow
orchestration, and review automation.
* Conduct process assessments, identify automation opportunities, and define
future-state operating models.
* Lead workshops with Compliance, Operations, Product, and Technology
stakeholders to validate requirements and solution designs.
* Support backlog management, sprint planning, UAT, model validation, pilot
testing, and production implementation activities.
* Understanding of AI governance, human-in-the-loop controls, model
explainability, and risk management principles within regulated
environments.
* Strong understanding of KYC target operating models, controls, and risk
mitigation processes.
* Experience working with Agile product development teams.
* Experience working on automation, GenAI, AI-assisted workflows, Agentic AI,
or digital transformation initiatives.
* Excellent stakeholder management, com

📌 Process Manager (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai