Job Description Job Description – Manager – Ocean Operations
Department: Ocean Operations
Location: Magarpatta, Pune
About the Rol
e
The Manager – Ocean Operations is responsible for leading end-to-end Ocean Import and Export operations, ensuring seamless execution of FCL and LCL shipments while maintaining operational excellence, customer satisfaction, and regulatory compliance. The role acts as the central point of coordination between customers, shipping lines, overseas agents, customs brokers, transporters, warehouses, and internal stakeholders to ensure timely cargo movement. The position also drives process improvements, team development, cost optimization, and service delivery in line with organizational objective
s.
Responsibilit
ies
Ocean Operations Managem
- ent:Lead end-to-end Ocean Import and Export operations for FCL and LCL shipme
- nts.Ensure timely booking, shipment execution, documentation,



customs coordination, and cargo deliv
- ery.Monitor vessel schedules, shipment milestones, cargo movement, and operational timeli
- nes.Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs House Agents (C
- HA).Manage shipment exceptions, operational escalations, and ensure timely resolut
- ion.Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where applica

ble.
Customer & Stakeholder Manage
- ment:Build and maintain robust relationships with customers, overseas offices, carriers, and business part
- ners.Ensure proactive communication regarding shipment status, delays, and operational upd
- ates.Participate in customer review meetings and support key

📌 Operations Manager (Pune)
🏢 ATA
📍 Pune