Job Description Job Title: Customer Success Manager (Pharmacovigilance Suite)
Location: Hyderabad, Telangana, India (In-Office)
Department: Customer Success
Experience Range: 4-8 Years
Employment Type: Full-time
You will be the primary advocate and strategic partner for our clients in the Pharmacovigilance (PV) industry. Your role is to ensure clients derive maximum value from our AI-powered Safety Product Suite, driving adoption, satisfaction, and retention. You will blend deep domain knowledge with excellent communication skills to guide clients from onboarding to full-scale implementation.
Responsibilities:
● Manage the entire post-sales client lifecycle, including onboarding, training, and strategic reviews.
● Act as the main point of contact for a portfolio of PV clients, building strong, trusted relationships.
● Proactively monitor client health and platform usage to identify and mitigate adoption risks.
● Translate complex client feedback and business requirements into explicit, actionable specifications for product and engineering teams.
● Collaborate with sales, engineering, and support teams to ensure a seamless customer experience and resolve escalated issues.
● Identify opportunities for