Job Description Role Summary: To ensure the bookings and load lists are received within the datelines and information correctly updated. The role will have full control of the services handled including customers' responses, agents' coordination, booking and loading confirmation and monitoring.
Employment Type: Permanent
Reports to: Customer Service Representative Team Leader
Role and Responsibilities:
- Ensure that the bookings and load lists are received and updated within the timelines and to follow up closely with the customers for their bookings.
- To have full control of the services handled and be able to spot missing customers and/or volumes
- Ensure that customers provide constant quick and appropriate responses.
- Assist Line Managers / Line Manager's Assistants / Planners as and when required.
- Use of the recent system to its full extension.
- Insertion of bookings into the system.
- Generate the Booking ELL & Recap (and COPRAR for Planning team).
- Inform agents about move count per terminal to allow for berthing planning.
- Generate the ships' bag,



ensure that the documents received are in complete and correct order, and generate a manifest for the agents.
- Send the final load lists to each terminal of call for their information.
- Send booking confirmations to customers prior to vessel arrival to cross check data received and allow for amendments/additions.
- Processing and managing container bookings from clients
- Acting as first point of contact for our customers regarding all operational matters.
- Fulfilling space allocations for each voyage.
- Coordinating with port terminals regarding loading and discharge operations.
- Preparing and submitting customs declarations in compliance with relevant regulations.
- Handling and registering hazardous cargo (IMO) notifications and documentation.
- Monitor central blockings at terminal and arrange positioning for Customs inspections.
- to ensure online booking forecasts are updated timely in online system;

📌 Customer Service Executive (Maharashtra)
🏢 X-Press Feeders
📍 Maharashtra