Job Description Customer Support Executive – Voice Process
Location: Noida Sector 62
Job Type: Full time
Experience: 1–5 Years
Qualification: Any Graduate
About Risebird
Risebird is India's leading Interview-as-a-Service (IaaS) platform, connecting organizations with a network of experienced interviewers for technical and functional hiring.
- Network of 15,000+ interviewers from 2,600+ companies
- Successfully delivered 3.5+ lakh interviews
- Trusted by Fortune 500 companies and leading enterprises
- ₹25+ Crores paid to freelance interviewers over the last five years
- VC-funded, high-growth startup

Learn more at .
About the Role
We are looking for enthusiastic and customer-focused Customer Support Executives (Voice Process) to join our growing team in Noida Sector 62. This role involves providing exceptional customer support through voice calls and email while ensuring a seamless experience for both domestic and international customers.
If you have excellent communication skills, enjoy interacting with customers, and are passionate about delivering outstanding service,



we'd love to hear from you.
Key Responsibilities
- Handle inbound and outbound customer interactions through voice calls and email.
- Respond to customer queries, complaints, and service requests professionally and promptly.
- Resolve customer issues effectively and escalate complex cases to the appropriate teams when required.
- Ensure high levels of customer satisfaction while adhering to quality and process standards.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to ensure timely issue resolution.
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.

Eligibility
- Bachelor's degree in any discipline.
- Fresh graduates with excellent communication skills are encouraged to apply.
- Candidates with 1–5 years of experience in Customer Support, Voice Process, BPO, Call Center, or Customer

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