Job Description JOB DESCRIPTION
Job Title : Manager
Department : Customer Care
Sub Department : Customer Service - Export
Reporting : Senior Manager – Customer Care
Role Summary:
- The export customer service manager will be part of the regional customer service team in-charge of day-to-day team management activities & will be responsible to provide leadership and direction to the export customer service team; in line with group standards and requirements.
- The position will report administratively to the area general manager and functionally to the deputy general manager / general manager – customer care.

Core Responsibilities:
- Ensure compliance and adherence to CMA CGM group processes, requirements and internal quality management system.
- Day-to-day team management & administration, including setting and monitoring individual KPIs and KRAs.
- Mapping customer requirements along with commercial team and ensuring up-to-date customer profiles are maintained and well communicated to service delivery and SSC teams.
- Development of knowledge support

📌 Customer Service Manager (Sabarmati River)
🏢 CMA CGM
📍 Sabarmati River