Job Description We're Hiring Join a Purpose-Driven Team
At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive setting where healing and wellness can thrive.
We're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.
Responsibilities:
1.CRM & Funnel Ownership
- Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up
- Define and track funnel stages, SLAs, and response benchmarks
- Ensure consistent handling of leads across services

2.Lead Performance & Analytics
- Track lead sources (Meta, Google, website, partnerships, referrals, events)
- Analyse conversion rates, drop-offs, and response timelines
- Share regular reports and insights with marketing and leadership





3.Team Leadership & Coordination
- Manage and coach the Response & Engagement team
- Set call/chat quality standards, scripts, and follow-up protocols
- Coordinate with therapists, counsellors, legal experts, marketing and operations teams

4.CRM Systems & Data Governance
- Ensure accurate lead tagging, segmentation, and documentation
- Work with CRM Admin/Tech to maintain automations and integrations
- Maintain clean, compliant, and reliable CRM data

5.CRM Process Improvement
- Identify gaps in lead handling and user experience
- Implement automation, re-engagement flows, and process optimisations
- Support scaling of lead volume without compromising quality
- Regular quality checks of the response team & monitoring

Requirements:
- Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
- 4–6 years of experience in CRM, sales operations, customer success, or lead management

📌 Customer Relationship Management Manager (Vasanthanagar)
🏢 iDare - Support, Safety and Wellness
📍 Vasanthanagar