Job Description About RAHO
Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service.
Title: Guest Service Lead (Full Time)
Location: Bangalore (with travel to properties as required)
Department: Guest Experience / Operations
Reports To: COO
Salary : upto 50,000/- ctc
Role Overview The Guest Service Lead is responsible for ensuring every guest receives exceptional, seamless, and personalized service from booking confirmation to post-checkout. This role manages the Guest Service team, drives guest satisfaction, maintains service standards, and works closely with Operations, Housekeeping, Maintenance, and F&B; teams to deliver memorable stays.
Key ResponsibilitiesGuest Experience & Service Excellence ● Own the complete guest journey from pre-arrival to post-departure.
● Ensure all guest communication is prompt,



qualified, and personalized.
● Resolve guest concerns and escalations quickly and effectively.
● Monitor guest satisfaction, reviews, and feedback across all channels.
● Maintain and improve guest experience standards across all properties.
Team Leadership ● Lead, train, mentor, and manage the Guest Service team.
● Conduct daily briefings and performance reviews.
● Create schedules and ensure adequate team coverage.
● Foster a guest-first culture within the team.
● Identify training needs and drive continuous improvement.
Guest Communication ● Ensure guest communication is completed accurately.
● Oversee check-in, in-stay, and check-out interactions.
● Monitor WhatsApp groups and guest communication channels.
● Ensure all requests are tracked and closed within defined timelines.
Escalation Management ● Act as the primary point of contact for complex guest issues.
● Coordina

📌 Front Desk Manager (Karnataka)
🏢 Raho Hospitalities
📍 Karnataka