Job Description Associate Program Manager – Customer Experience & Current Product Development Department: Program Management Office (PMO)
Location: Vashi, Navi Mumbai
Reports To: Program Manager – Customer Experience & New Product Development
About KAIN:
KAIN is one of India's fastest-growing contract manufacturers in the beauty and personal care industry, partnering with leading brands across skincare, haircare, bodycare, and colour cosmetics. We believe our customers deserve more than a manufacturer—they deserve an execution partner.
To deliver this experience, we are building a best-in-class Program Management Office (PMO) that owns every customer project from concept to commercial launch.
Role Summary:
As an Associate Program Manager, you will be the operational backbone of customer projects. You will coordinate cross-functional teams, track timelines, manage customer communications, and ensure that every milestone is delivered on time.
You will work closely with Sales, R&D;, Packaging Development, Procurement, Regulatory, Quality, Planning, Manufacturing,



and Supply Chain to transform customer briefs into successful commercial products.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and loves bringing structure to complex projects.
Key Responsibilities:
Customer Experience:
- Serve as the primary day-to-day coordinator for assigned customer accounts.
- Build strong relationships with customers through proactive communication.
- Provide regular updates on project status, timelines, and risks.
- Coordinate customer meetings and document action items.
- Ensure timely collection of approvals, feedback, and decisions.
- Escalate issues before they impact project timelines.

New Product Development Coordination:
Drive projects through every stage of development, including:
- Customer brief review
- Internal project kick-off
- Product development
- Packaging development
- Sample planning and dispatch
- Customer feedback tra

📌 Associate Program Manager (Mumbai)
🏢 KAIN Cosmeceuticals Private
📍 Mumbai